Course curriculum
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1
Chapter 1 : Banker-Customer Relationship
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Set 1
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Set 2
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2
Chapter 2 : AML- KYC Guidelines
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Set 1
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3
Chapter-3 : Operational Aspects of KYC
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Set 1
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4
Chapter-4 : Opening Accounts of Various Types of Customers
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Set 1
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Set 2
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5
Chapter-5 : Operational Aspects of Deposit Accounts
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Set 1
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Set 2
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6
Chapter-6 : Operational Aspects of Handling Clearing/Collection/Cash
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Set 1
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7
Chapter-7 : Banker’s Special Relationship
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Set 1
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8
Chapter-8 : Foreign Exchange Remittance Facilities for Individuals
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Set 1
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Set 2
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9
Chapter-9 : Operational Aspects of NRI Business
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Set 1
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Set 2
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10
Chapter-10 : Foreign Currency Accounts for Residents and Other Aspects
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Set 1
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11
Chapter-11 : Cash Management Services and its Importance
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Set 1
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12
Chapter-12 : Payment and Collection of Cheques and Other Negotiable Instruments
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Set 1
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Set 2
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13
Chapter-13 : Responsibility of Paying Bank
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Set 1
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Set 2
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14
Chapter-14 : Responsibility of Collecting Bank
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Set 1
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15
Chapter-15 : Ancillary Services
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Set 1
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16
Chapter-16 : Financial Inclusion & Financial Literacy
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Set 1
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17
Chapter-17 : Customer Service Guidelines
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Set 1
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18
Chapter-18 : Duties & Rights of a Banker and Customer Rights
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Set 1
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19
Chapter-19 : Grievance Redressal & RBI Integrated Ombudsman Scheme
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Set 1
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20
Chapter-20 : The Consumer Protection Act, 2019: Preamble, Extent and Definitions
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Set 1
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21
Chapter-21 : The Right to Information Act, 2005
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Set 1
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22
Chapter-22 : Principles of Lending, Different Types of Borrowers, and Types of Credit Facilities
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Set 1
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Set 2
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23
Chapter-23 : Appraisal and Assesement of Credit Facilities
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Set 1
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Set 2
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24
Chapter-24 : Operational Aspects of Loan Accounts
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Set 1
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Set 2
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25
Chapter-25 : Types of Collaterals and their Characteristics
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Ser 1
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Set 2
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Set 3
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26
Chapter-26 : Different Modes of Charging Securities
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Set 1
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Set 2
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Set 3
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27
Chapter-27 : Documentation
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Set 1
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28
Chapter-28 : Non-Performing Assets/ Stressed Assets
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Set 1
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29
Chapter-29 : Important Laws Relating to Recovery of Dues
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Set 1
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Set 2
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30
Chapter-30 : Contracts of Indemnity
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Set 1
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31
Chapter-31 : Contracts of Guarantee & Bank Guarantee
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Set 1
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32
Chapter-32 : Letters of Credit
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Set 1
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33
Chapter-33 : Deferred Payment Guarantee
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Set 1
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34
Chapter-34 : Laws Relating to Bill Finance
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Set 1
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35
Chapter-35 : Personal Finance
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Set 1
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36
Chapter-36 : Priority Sector Advances
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Set 1
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37
Chapter-37 : Agricultural Finance
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Set 1
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38
Chapter-38 : Finance to MFIs/Co-Lending Arrangements with NBFCs
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Set 1
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39
Chapter-39 : Micro, Small and Medium Enterprises in India
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Set 1
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40
Chapter-40 : Government Sponsored Schemes
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Set 1
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41
Chapter-41 : Self-Help Groups
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Set 1
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42
Chapter-42 : Essentials of Bank Computerisation
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Set 1
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Set 2
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43
Chapter-43 : Operational Aspects of CBS Environment
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Set 1
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44
Chapter-44 : Alternate Delivery Channels – Digital Banking
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Set 1
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Set 2
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45
Chapter-45 : Data Communication Network and EFT Systems
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Set 1
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Set 2
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46
Chapter-46 : Digital Payment Systems – NPCI
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Set 1
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Set 2
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47
Chapter-47 : Impact of Technology Adoption and Trends in Banking Technology
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Set 1
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48
Chapter-48 : Security Considerations and Mitigation Measures in Banks
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Set 1
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Set 2
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49
Chapter-49 : Operational Aspects of Cyber Crimes/Fraud Risk Management in Cyber Tech
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Set 1
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50
Chapter-50 : Technology Trends in Banking, e-RUPI, Fintech - RegTech, SupTech, Hashtag Banking etc
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Set 1
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51
Chapter-51 : Ethics, Business Ethics & Banking: An Integrated Perspective
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Set 1
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Set 2
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52
Chapter-52 : Ethics at the Individual Level
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Set 1
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53
Chapter-53 : Ethical Dimensions: Employees
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Set 1
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54
Chapter-54 : Work Ethics and the Workplace
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Set 1
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55
Chapter-55 : Banking Ethics: Changing Dynamics
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Set 1
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